These are the people who get paid to help you:

Frank Dabelstein

• Email: frankd at science dot au dot dk
• Office: 5346-023 (Hopperbygningen Katrinebjerg)
• Phone No.: 3538 (+45 8942 3538)
• Tasks/Interests: System administrator, user administration, MAC

Michael K. Sørensen

• Email: mks at imf dot au dot dk
• Office: A2.27 (1.530-227)
• Phone No.: 3516 (+45 8942 3516)
• Tasks/Interests: System administrator, hardware, copiers, statistics programming

Lars Madsen

• Email: daleif at imf dot au dot dk
• Office: A2.21 (1.530-221)
• Phone No.: 3170 (+45 8942 3170)
• Tasks/Interests: LaTeXnician, webmaster for various sites, user support, terminals, Gnome

When you write an e-mail to <kbd>staff at imf dot au dot dk</kbd>  a copy is sent to each person listed above, this is the preferred method for contacting the staff members.

Requesting Help / asking good questions

If you need help from any of the staff please consider which method is most appropriate:

• Knock on their door.
• Write an e-mail to staff at imf dot au dot dk and state:
  • Which computer/server were you logged into.
  • When did it happen.
  • Which command were you executing.
  • What error messages did the computer display. (Quote the error message if possible)
  Your e-mail will then go to all members of the staff and the best qualified will try to answer.